Terms of Service

An order is confirmed once your payment has been successfully processed and you receive an order confirmation. We may decline or cancel an order — and refund you in full — if we cannot fulfil it, if an item has sold out, or if the order details are incomplete or clearly incorrect.

Prices are in New Zealand dollars and include GST where applicable. We may change prices at any time, but the price shown at checkout is the price you pay for that order.

Payment is taken in full at checkout through Stripe. We do not hold your card details. Promotion codes are single-use unless stated otherwise, cannot be combined, and have no cash value.

Pickup is from Chancery Square, Auckland Central 1010, between 1:30pm and 6:00pm on your chosen day. Orders placed after 8:00am are prepared for the following day.

Urgent same-day pickup is an optional add-on. It carries a surcharge of 100% of your flan subtotal (in other words, the flan portion of your order is doubled) and is subject to us having capacity on the day. If we cannot fulfil an urgent order we will contact you and refund the urgent surcharge, or the full order if you prefer.

Please collect your order within your chosen pickup window. If you cannot make it, contact us on WhatsApp as early as possible so we can arrange another time.

Delivery days are Mondays and Fridays, between 6:30pm and 8:30pm. Orders placed on a Sunday are delivered the following Monday; orders placed on a Thursday are delivered the following Friday.

Delivery is charged at $1 per kilometre from our kitchen up to 20km, capped at $15. Orders beyond 20km require a minimum spend of $50 (excluding discounts) and are charged $15 plus $0.50 per kilometre beyond 20km.

You are responsible for providing a complete and accurate delivery address and a contactable phone number. If nobody is available and we cannot safely leave your order, we may need to charge again for a second attempt.

Our flans are made fresh to order. To change or cancel an order, contact us on WhatsApp or at info@quericoflan.com at least 24 hours before your pickup or delivery date, and before production has started. Once production has started we may not be able to refund the order.

If something is wrong with your order — it is damaged, incorrect, or not of acceptable quality — tell us within 24 hours of receiving it and, where practical, send a photo. We will repair, replace or refund as required by the Consumer Guarantees Act.

Urgent surcharges and delivery fees are refunded where we were unable to provide the service you paid for.

Our flans contain dairy and eggs. Our traditional recipe is naturally gluten free, but our kitchen handles allergens and we cannot guarantee an allergen-free product. If you have a severe allergy or coeliac disease, contact us before ordering.

Keep your flan refrigerated at 4°C or below and enjoy it within 6–8 days of collection or delivery. Once your order has been collected or delivered, safe storage is your responsibility.

All content on this site — including text, photography, branding and recipes — belongs to Qué Rico Flan and may not be copied or reused commercially without our written permission. You agree not to misuse the site, attempt to disrupt it, or use it for anything unlawful.

To the extent permitted by law, our liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss. Nothing here excludes liability that cannot lawfully be excluded.

These terms are governed by New Zealand law. We may update them from time to time; the version published when you place your order applies to that order. Questions? Email info@quericoflan.com or phone 027 316 3233.